Returns Policy

As Namaste Kitchen & Pizza prepares food to order, we are unable to offer returns or exchanges in the same way as retail products. This policy explains how we handle issues with your order, including incorrect, incomplete, or unsatisfactory items.

Order Accuracy

We take care to prepare every order accurately. If you receive an item that is incorrect, missing, or not as described on our menu, please contact us within 24 hours of receiving your order so we can make it right.

Quality Concerns

If you are not satisfied with the quality of a dish, please let a staff member know at the time of service where possible, or contact us as soon as practicable afterwards. We will assess each case individually and may offer a replacement, a partial or full refund, or a credit towards a future order, at our discretion.

Cancellations

Orders that have already been prepared or are in the process of preparation cannot be cancelled or refunded. If you wish to cancel an order, please contact us as early as possible.

Third-Party Delivery Platforms

If you placed your order through a third-party delivery platform, please also refer to that platform's own refund and support process, as some issues (such as delivery delays or driver errors) may need to be handled directly by them.

Allergies and Dietary Requirements

Please inform us of any allergies or dietary requirements when placing your order. While we take reasonable precautions, our kitchen handles a variety of ingredients and we cannot guarantee the complete absence of allergens.

Consumer Guarantees

Nothing in this policy affects your rights under the Australian Consumer Law, including guarantees that cannot be excluded, restricted, or modified.

Contact Us

To raise an issue with an order, please contact us as soon as possible:

• Unit 1/19 Bussell Highway, Busselton, WA, 6280
• +61 (08) 9751 3775
• namastekitchen.nk24@gmail.com